This Refund and Cancellation Policy applies to all purchases made on the NovatypalCV platform operated by Maoog Software (“Company,” “we,” “us,” or “our”). Payments are collected by our authorized payment provider, acting as our authorized payment service provider; we remain the seller and are responsible for your invoice and for any refund. By making a purchase, you agree to the terms of this policy.

1. How Paid Access Works

NovatypalCV sells access for a fixed period, paid in advance. There is no recurring billing and no card is stored for future use. The available plans are:

Pro Monthly: $29.00 for one month of access.
Pro Annual: $180.00 for one year of access ($15.00 per month equivalent).
Max Monthly: $49.00 for one month of access.
Max Annual: $300.00 for one year of access ($25.00 per month equivalent).

Upon successful payment, access is activated immediately and remains active until the end date shown in your account.

2. No Automatic Renewal

Your access does not renew automatically and you will never be charged again without starting a new purchase yourself. When the paid period ends, your account returns to the Free plan on its own.

We send reminder emails before the end date so the change is never a surprise. If you buy again before your current period ends, the remaining time is added to the new period rather than lost.

3. Ending Your Access

Because nothing recurs, there is no subscription to cancel: simply do not purchase again, and access ends by itself on the date shown in your account. You do not need to contact us or take any action to avoid a future charge.

When a paid period ends:

Your paid features (AI credits, tailoring, public links) stop.
Your account reverts to the Free plan automatically.
Your data and career documents are retained and remain accessible on the Free plan.

If you wish to stop using the Service entirely, you can delete your account from Account Settings, or contact us at support@novatypalcv.com.

4. General Refund Policy

As a general principle, sales of digital services are final and non-refundable. Because NovatypalCV provides immediate access to AI-powered career tools upon payment, we do not offer refunds for change of mind or for partial use of a paid period. There is no such thing as an unwanted renewal charge here, because nothing renews on its own.

This policy is consistent with standard SaaS industry practice and applicable digital goods regulations, including provisions of the Turkish Distance Sales Regulation (Madde 15/ğ) which excludes immediately delivered digital services from the standard right of withdrawal.

5. Eligible Refund Circumstances

Notwithstanding the general no-refund policy, we will review and may approve refund requests in the following specific circumstances:

Failed activation: Your payment was successfully charged but your Pro or Max access was not activated due to a technical error on our side.
Duplicate charge: You were charged more than once for the same period due to a system error.
Service failure: The Service was fundamentally unable to perform its core functions for an extended period due to a technical fault attributable to us, and the issue was not resolved within a reasonable time after being reported.
Unauthorized transaction: You did not authorize the transaction and have reported it to us promptly.

We reserve the right to evaluate each refund request individually and to request supporting information to verify the circumstances.

6. How to Request a Refund

To submit a refund request, please contact us at support@novatypalcv.com within 14 days of the original charge date. Please include:

Your registered email address,
The date of the transaction,
A description of the issue or reason for the refund request,
Any supporting information (screenshots, error messages, etc.).

We aim to respond to all refund requests within 3 business days. Approved refunds are processed through our payment provider back to the original payment method. Refund timing may vary depending on your bank or card issuer (typically 5–10 business days).

7. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or card provider. Chargebacks initiated without prior contact may result in the suspension or permanent termination of your account. If you believe you have been charged in error, please reach out to us first at support@novatypalcv.com — we are committed to resolving billing issues promptly and fairly.

8. Mandatory Consumer Rights

Nothing in this policy is intended to limit or exclude any statutory rights you may have under applicable mandatory consumer protection law. Where local law grants you additional refund or withdrawal rights that cannot be contractually waived, those rights are preserved and will be honored.

9. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after such changes constitutes your acceptance of the updated policy.

10. Contact

For billing, refund, or cancellation inquiries, please contact us at:

Email: support@novatypalcv.com
Company: Maoog Software
Website: novatypalcv.com

Refund & Cancellation Policy