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Refund & Cancellation Policy

Last updated: June 21, 2026

This Refund and Cancellation Policy applies to all subscription purchases made on the NovatypalCV platform operated by Maoog Software (“Company,” “we,” “us,” or “our”). Payments are processed by Paddle, our authorized Merchant of Record. By purchasing a subscription, you agree to the terms of this policy.

1. Subscription Model

NovatypalCV offers the following paid subscription plans:

  • Pro Monthly: $29.00 per month, billed monthly, renews automatically each month.
  • Pro Annual: $99.00 per year, billed annually, renews automatically each year.

Upon successful payment, your Pro subscription is activated immediately and you gain full access to all Pro features for the duration of your billing period.

2. Automatic Renewal

All subscriptions renew automatically at the end of each billing period at the then-current subscription price, unless you cancel before the renewal date. You will receive a renewal reminder email before each renewal. You can cancel automatic renewal at any time through your account settings or by contacting our support team.

3. Cancellation

You may cancel your subscription at any time. To cancel:

  • Go to your Account Settings and select “Manage Subscription,” or
  • Contact our support team at support@maoog.software.

When you cancel:

  • Your Pro access remains active until the end of the current paid billing period.
  • You will not be charged for the next billing cycle.
  • At the end of the period, your account reverts to the Free plan automatically.
  • Your data and career documents are retained and remain accessible on the Free plan.

4. General Refund Policy

As a general principle, all sales of digital SaaS subscriptions are final and non-refundable. Because NovatypalCV is a digital service that provides immediate access to AI-powered career tools upon payment, we do not offer refunds for change of mind, partial use of a billing period, or failure to cancel before a renewal date.

This policy is consistent with standard SaaS industry practice and applicable digital goods regulations, including provisions of the Turkish Distance Sales Regulation (Madde 15/ğ) which excludes immediately delivered digital services from the standard right of withdrawal.

5. Eligible Refund Circumstances

Notwithstanding the general no-refund policy, we will review and may approve refund requests in the following specific circumstances:

  • Failed activation: Your payment was successfully charged but your Pro subscription was not activated due to a technical error on our side.
  • Duplicate charge: You were charged more than once for the same subscription period due to a system error.
  • Service failure: The Service was fundamentally unable to perform its core functions for an extended period due to a technical fault attributable to us, and the issue was not resolved within a reasonable time after being reported.
  • Unauthorized transaction: You did not authorize the transaction and have reported it to us promptly.

We reserve the right to evaluate each refund request individually and to request supporting information to verify the circumstances.

6. How to Request a Refund

To submit a refund request, please contact us at support@maoog.software within 14 days of the original charge date. Please include:

  • Your registered email address,
  • The date of the transaction,
  • A description of the issue or reason for the refund request,
  • Any supporting information (screenshots, error messages, etc.).

We aim to respond to all refund requests within 3 business days. Approved refunds are processed through Paddle back to the original payment method. Refund timing may vary depending on your bank or card issuer (typically 5–10 business days).

7. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or card provider. Chargebacks initiated without prior contact may result in the suspension or permanent termination of your account. If you believe you have been charged in error, please reach out to us first at support@maoog.software — we are committed to resolving billing issues promptly and fairly.

8. Mandatory Consumer Rights

Nothing in this policy is intended to limit or exclude any statutory rights you may have under applicable mandatory consumer protection law. Where local law grants you additional refund or withdrawal rights that cannot be contractually waived, those rights are preserved and will be honored.

9. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after such changes constitutes your acceptance of the updated policy.

10. Contact

For billing, refund, or cancellation inquiries, please contact us at: